Configuration Specialist (Remote)

Businessolver

11h•$47,000 - $74,000•Remote

About The Position

Businessolver is seeking a Configuration Specialist to help ensure the integrity and accuracy of client data shared with carriers so employees can access their benefits. The role participates in raw-material review and validation, completes system configuration according to requirements documentation, and supports work processes for Annual Enrollment, new service implementations, and acquisitions and divestitures. The specialist performs self-QA, follows and maintains global process documentation, communicates with internal partners, manages and prioritizes tasks, tracks capacity and productivity, and addresses escalated or global system-build issues. The role also includes training on new system functionality and processes. The position is remote. The pay range is $47,000 to $74,000 per year, with compensation determined by factors including education, experience, knowledge, skills, abilities, internal equity, and geographic market ranges. The role is eligible for the annual bonus incentive plan. Eligible full-time or part-time employees receive a comprehensive benefits package. Employees are expected to follow company security policies, procedures, and controls to protect client data.

Requirements

Bachelor’s degree or equivalent work experience.
At least 2 years of benefits administration plan configuration experience.
Experience within the benefits administration industry.
Strong analytical ability and excellent written and verbal communication skills.
Ability to manage projects and multiple priorities at the same time.
Keen attention to detail.
Creative thinking and an interest in finding better ways to work.
Ability to compare large data sets, organize data, and summarize findings.
Working knowledge of business processes, system development, and process improvement.
Proficiency in gathering business requirements, process flows, and use cases.
Experience with and strong understanding of various technologies and platforms.

Nice To Haves

Strong SQL skills.
MS Access skills.
Strong Excel skills.

Responsibilities

Participate in review and validation of all raw materials.
Ensure system configuration is completed according to requirements documentation.
Support and follow key work process flows for Annual Enrollment, new service implementation, and acquisitions and divestitures system-build requirements.
Complete self-QA on all system-build work.
Establish and follow global process documentation and report documentation discrepancies.
Conduct daily touch-bases with internal partners associated with current projects or tasks.
Maintain capacity and productivity measurements accurately through task updates.
Review open tasks daily, prioritize work, and escalate when appropriate.
Address escalated or global issues related to system builds for clients.
Participate in training related to new system functionality and processes.
Adhere to company security policies, procedures, and controls.