Configuration Specialist III

UL Solutions•Northbrook, IL

5d•$80,000 - $90,000•Hybrid

About The Position

This exciting role as a Configuration Specialist III in our Configuration group will work as part of a team to support and configure our Wire and Cable software for our customers. This role focuses on UI based configuration elements of the Implementation, more technical elements of the Implementation which will require knowledge of SQL and authoring of data collection forms using XML, and supporting our customers and relationship building.

Requirements

2+ years of professional experience required
A high level of numeracy
Strong working knowledge of Excel required
Detail-oriented and analytical thinking
Familiarity with web-based applications
Ability to learn new software applications rapidly
Effective communicator with good interpersonal skills as this is a customer-facing role
Experience with relational databases and use of SQL

Nice To Haves

Strong academic background in a relevant discipline e.g. computer science, engineering, sustainability or equivalent also a plus.
Bachelor’s degree preferred
Working knowledge of XML is ideal
Experience in software implementation and / or support, a plus.
Previous experience working in teams for project delivery, a plus
Previous experience in a customer facing role, a plus

Responsibilities

Provide support to existing clients including report generation at critical times of the year
Advise and assist the client in maintaining and enhancing their application
Configure the system as per the defined requirements using the system user interface
Work with technical teams to resolve system and configuration issues
Attend customer meetings and calls as and when required in support of larger implementation project, ensuring a professional image at all times
Provide status updates, highlight risks and issues to supervisor (within the project and/or people manager)
Serve as the main point of contact for key customers
Build and maintain custom forms using XML/SQL build scripts