APPLICATION SUPPORT AND CONFIGURATION SPECIALIST (REMOTE)
About The Position
Levy is seeking a detail-oriented, service-focused Application Support and Configuration Specialist to support the configuration, administration, and ongoing operation of enterprise suites and catering applications. The role partners with Premium Business and location teams to configure F&B menus, maintain application data, administer user access, and provide day-to-day application support across the organization. The specialist ensures menus, users, roles, permissions, financial details, legal language, and system settings are accurately established and maintained according to business requirements, operational timelines, and enterprise configuration standards. The role also partners with Product on enhancements, testing, issue resolution, and continuous process improvement.
Requirements
- Two to three years of experience supporting POS, catering, hospitality, F&B, or enterprise application software.
- Associate or bachelor's degree in information systems, hospitality, business, or a related field; equivalent professional experience may be considered.
- Strong customer service orientation and a user-focused approach to application support.
- Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
- Ability to work independently while collaborating effectively with business, location, and product teams.
- Strong written and verbal communication skills, including the ability to facilitate training and explain configuration concepts in clear business language.
- Proficiency in Microsoft Office suite of products.
Nice To Haves
- Experience with menu planning, F&B operations, hospitality technology, or application configuration.
Responsibilities
- Provide timely Level 1 and Level 2 support for application questions, menu configuration requests, user access inquiries, and system issues.
- Build and maintain accurate F&B menus and related application configurations across Suites and Catering venues.
- Maintain consistent enterprise configuration standards across menu, item, pricing, financial, legal, and operational data.
- Manage application content and data updates, including menu items, descriptions, pricing, service charges, financial information, and required legal language.
- Coordinate seasonal planning timelines, submission deadlines, intake processes, and configuration readiness activities.
- Review and validate menu submissions for completeness, accuracy, and compliance with established standards.
- Facilitate process training and guide location operators and business users through applicable communication and training channels.
- Provision and maintain user accounts, roles, and permissions in accordance with access standards and business requirements.
- Support recurring access reviews and audits to help ensure appropriate and compliant system access.
- Troubleshoot application defects and configuration issues, document findings, and coordinate communication and resolution with impacted users.
- Partner with Product to support enhancements, testing, issue resolution, and continuous process improvement.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and AD insurance
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Eligible paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
