Configuration Specialist I
About The Position
M3 ( www.m3as.com ) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond. Description Summary: The Configuration Specialist I is an entry-level position responsible for configuring, validating , and testing system setups based on customer requirements. This role supports the accuracy and reliability of customer environments by following established standards and collaborating with internal teams. The Configuration Specialist I develops foundational skills in system setup, data validation, and process improvement to ensure high-quality customer experiences.
Requirements
- 0–3 years of experience in configuration, implementation, or a related technical or analytical role.
- Bachelor’s degree in Accounting , Information Systems, Finance, Business, or related field preferred.
- Basic understanding of data validation, system logic, and troubleshooting concepts.
- Proficiency in Microsoft Excel (formulas, data organization, and validation).
- Strong communication and problem-solving skills
Responsibilities
- Assist in gathering and interpreting customer configuration requirements.
- Configure and validate system setups following documented procedures and quality standards.
- Perform data imports and confirm accuracy of system-generated results.
- Follow Standard Operating Procedures (SOPs) and Work Instructions (SWIs) for all configuration tasks.
- Identify issues and escalate complex configurations to senior team members as appropriate.
- Maintain accurate and organized documentation in project tracking tools.
- Collaborate with Onboarding, Training, Projects and Product teams to ensure customer readiness.
- Participate in training to build product and configuration knowledge.
- Support cross-departmental standardization and process improvement initiatives.
- Demonstrate professionalism, accuracy, and attention to detail in all work.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
