About The Position
Own and manage the Service Configuration Management (SCM) practice and Configuration Management Database (CMDB). Define, implement, monitor and continuously improve Service Configuration Management processes and standards. Ensure the accuracy, completeness and consistency of CMDB data, including data quality ownership and governance. Manage the full lifecycle of Configuration Items (CI), including relationships, dependencies and service mapping. Ensure up-to-date service trees and proper representation of services within the ITSM solution. Integrate CMDB with other ITIL practices, especially Change Enablement and automated discovery tools. Define and monitor CMDB and Service Configuration Management KPIs and reporting. Prepare and maintain policies, procedures and Standard Operating Procedures (SOPs). Support audit activities and provide CMDB reporting and compliance evidence. Manage data sources, discovery mechanisms and ensure proper data integration across systems. Contribute to other ITIL practices and support overall IT service lifecycle management. Promote a positive, service-oriented customer experience. Perform additional tasks as assigned by the supervisor.
Requirements
- Excellent practical knowledge of IT Service Management, especially Service Configuration Management
- Proven experience implementing, managing and improving CMDB solutions
- Hands-on experience with ServiceNow Configuration Management and CMDB
- Experience in CI lifecycle management, governance enforcement and data quality ownership
- Practical experience integrating CMDB with Change Enablement processes
- Experience in service mapping, dependency modelling and complex system interoperability
- Knowledge of automated discovery tools and data source management
- Strong understanding of IT service lifecycle management
- Experience in reporting, KPI definition and audit support
- Excellent communication skills (written and verbal)
- Strong organizational skills, attention to detail and accuracy
- Demonstrates responsibility, initiative and a proactive mindset
- Displays a cooperative, supportive and service-oriented attitude
- Applies a holistic and forward-looking approach to problem solving
- Highly motivated with the ability to work independently
- Good knowledge of English (minimum C1 level)
Responsibilities
- Own and manage the Service Configuration Management (SCM) practice and Configuration Management Database (CMDB)
- Define, implement, monitor and continuously improve Service Configuration Management processes and standards
- Ensure the accuracy, completeness and consistency of CMDB data, including data quality ownership and governance
- Manage the full lifecycle of Configuration Items (CI), including relationships, dependencies and service mapping
- Ensure up-to-date service trees and proper representation of services within the ITSM solution
- Integrate CMDB with other ITIL practices, especially Change Enablement and automated discovery tools
- Define and monitor CMDB and Service Configuration Management KPIs and reporting
- Prepare and maintain policies, procedures and Standard Operating Procedures (SOPs)
- Support audit activities and provide CMDB reporting and compliance evidence
- Manage data sources, discovery mechanisms and ensure proper data integration across systems
- Contribute to other ITIL practices and support overall IT service lifecycle management
- Promote a positive, service-oriented customer experience
- Perform additional tasks as assigned by the supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
