Configuration Manager
Uni Systems
About The Position
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Configuration Manager to join our UniQue team.
Requirements
- Bachelor’s degree plus at least 5 years of IT experience, including 2 years in a similar role or relevant project experience.
- Strong practical knowledge of IT Service Management (ITSM), particularly Service Configuration Management.
- Proven experience in defining, implementing, documenting, and improving Service Configuration Management practices.
- Hands-on experience in implementing, managing, and governing a CMDB, including CI lifecycle management.
- Proven ownership of CMDB data quality, governance, and continuous improvement.
- Experience integrating CMDB with Change Enablement and other ITSM processes.
- Practical knowledge of data source management, automated discovery, and CMDB integrations.
- Experience creating, maintaining, and mapping services, service trees, and dependencies.
- Strong understanding of IT service lifecycle management, complex information systems, and their interoperability.
- Proven experience with CMDB reporting, auditing, and ServiceNow Configuration Management/CMDB.
- Excellent written and verbal communication skills in English, with strong reporting and organizational abilities.
Responsibilities
- Accountable for Service Configuration Management and the CMDB.
- Defining, executing, monitoring, and continuously improving the Service Configuration Management practice.
- Establishing, tracking, and reporting on Service Configuration Management and CMDB KPIs.
- Ensuring that the CMDB contains accurate and up-to-date information.
- Ensuring that service trees are maintained and kept up to date.
- Ensuring that Service Configuration Management processes and the CMDB are accurately reflected in the ITSM solution.
- Preparing and maintaining policies and Standard Operating Procedures (SOPs) that support the Service Configuration Management practice.
- Contributing to the implementation and improvement of other ITIL practices.
- Creating and maintaining a positive customer experience.
- Performing other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
