Configuration Manager

Uni Systems

About The Position

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Configuration Manager to join our UniQue team.

Requirements

  • Bachelor’s degree plus at least 5 years of IT experience, including 2 years in a similar role or relevant project experience.
  • Strong practical knowledge of IT Service Management (ITSM), particularly Service Configuration Management.
  • Proven experience in defining, implementing, documenting, and improving Service Configuration Management practices.
  • Hands-on experience in implementing, managing, and governing a CMDB, including CI lifecycle management.
  • Proven ownership of CMDB data quality, governance, and continuous improvement.
  • Experience integrating CMDB with Change Enablement and other ITSM processes.
  • Practical knowledge of data source management, automated discovery, and CMDB integrations.
  • Experience creating, maintaining, and mapping services, service trees, and dependencies.
  • Strong understanding of IT service lifecycle management, complex information systems, and their interoperability.
  • Proven experience with CMDB reporting, auditing, and ServiceNow Configuration Management/CMDB.
  • Excellent written and verbal communication skills in English, with strong reporting and organizational abilities.

Responsibilities

  • Accountable for Service Configuration Management and the CMDB.
  • Defining, executing, monitoring, and continuously improving the Service Configuration Management practice.
  • Establishing, tracking, and reporting on Service Configuration Management and CMDB KPIs.
  • Ensuring that the CMDB contains accurate and up-to-date information.
  • Ensuring that service trees are maintained and kept up to date.
  • Ensuring that Service Configuration Management processes and the CMDB are accurately reflected in the ITSM solution.
  • Preparing and maintaining policies and Standard Operating Procedures (SOPs) that support the Service Configuration Management practice.
  • Contributing to the implementation and improvement of other ITIL practices.
  • Creating and maintaining a positive customer experience.
  • Performing other duties as assigned by the supervisor.
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