Configuration Management Quality Assurance Lead

CACI•Sterling, VA

22h•Onsite

About The Position

We are seeking an experienced Configuration Management Quality Assurance Lead to oversee and improve our configuration management processes and ensure the quality and integrity of our hardware and software configurations. The ideal candidate will lead efforts to maintain consistent and reliable configurations across our development, testing, and production environments.

Requirements

TS/SCI with poly required
Bachelor's degree in Computer Science, Information Technology, or related field
10+ years of experience in network operations, quality assurance, or related roles
Good working knowledge of the Service Management workflows and ITSM processes
ITIL V3 or 4 certification and training
Experience with Network Capacity Management processes and practices
Strong understanding of network technologies and capacity management principles
Proficiency in QA methodologies, tools, and best practices
Experience with automation testing tools and scripting languages
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)
Experience with network monitoring and performance management tools

Responsibilities

Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
Delivers briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives
Ensures senior management are always informed of appropriate activities and issues (early and frequently)
Raises issues, questions and concerns; Validates results, reports discrepancies, and follows through to ensure that all issues are resolved
Ensures compliance with process-specific standards and policies, and stays abreast of process changes
Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
Support measurement and reporting for weekly and monthly meetings and as required
Identify areas for improvement in practices and recommend solutions
Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
Leads efforts ensuring high performance and quality are consistent
Develop and maintain customer required and identify and recommend changes or additions to quality metrics and KPIs
Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
Lead a team of Configuration Management Process Analysts in day-to-day work
Develop and implement quality assurance strategies and processes for configuration management initiatives
Lead quality audits of configuration management processes, documentation, and outcomes
Collaborate with engineering teams to ensure quality standards are met throughout project lifecycles
Ensure Impact of change on other services and Configuration Items (CIs) are effectively assessed