Configuration Engineer
About The Position
Supports the sales team with tool configuration and spec alignment. Develops, submits, and aligns NSR’s (Non-Standard Requests) with each product group. Plans and implements projects that support the sales organization. Assists sales organization in providing technical and administrative product information. Works with Sales Operations, Business Development and Account Managers to update CRM and equipment manufacturing slots. Coordinates with Sales Representatives to provide sales documentation and satisfy customer requirements. Learn all aspects of Lam equipment and upgrades for the product group that you support.
Requirements
- Bachelor’s Degree or equivalent engineering experience
- Customer facing experience relating to technical introduction and/or review
- In-depth product knowledge on at least one of Lam equipment groups (Etch, Dep, Wets)
- Familiar with CRM, SAP, and ACM
- Proficient in Excel and PowerPoint
Nice To Haves
- NSR (non standard request) creation
- Presentation experience with groups and customers
- Preferred 5 years of Field/PG/CSBG/Semiconductor experience
Responsibilities
- Supports the sales team with tool configuration and spec alignment
- Develops, submits, and aligns NSR’s (Non-Standard Requests) with each product group
- Plans and implements projects that support the sales organization
- Assists sales organization in providing technical and administrative product information
- Works with Sales Operations, Business Development and Account Managers to update CRM and equipment manufacturing slots
- Coordinates with Sales Representatives to provide sales documentation and satisfy customer requirements
- Learn all aspects of Lam equipment and upgrades for the product group that you support
- Coordinate centralized customer communications for parts changes, safety alerts, and technical memos through customer change management systems
- Facilitate ACM quote management by evaluating PCN, POA, CIP, and ECN changes and routing required workflows
- Review BOMs and complete delta analysis with CSBG and PG teams to identify required changes for reuse and upgrade opportunities
- Partner with field teams to optimize installed base performance and extend tool lifecycle
- Collaborate with CSBG to deliver solutions that create value for both the customer and Lam
- Create and manage NSRs for unreleased products and options
- Support NSRs for non-configurable upgrades
Benefits
- Comprehensive set of outstanding benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
