Configuration Engineer

Lam Research•Austin, TX

3d•Hybrid

About The Position

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

Requirements

Bachelor’s Degree or equivalent engineering experience
Customer facing experience relating to technical introduction and/or review
In-depth product knowledge on at least one of Lam equipment groups (Etch, Dep, Wets)
Familiar with CRM, SAP, and ACM
Proficient in Excel and PowerPoint

Nice To Haves

NSR (non standard request) creation
Presentation experience with groups and customers
Preferred 7 years of Field/PG/CSBG/Semiconductor experience

Responsibilities

Supports the sales team with tool configuration and spec alignment
Develops, submits, and aligns NSR’s (Non-Standard Requests) with each product group
Plans and implements projects that support the sales organization.
Assists sales organization in providing technical and administrative product information.
Works with Sales Operations, Business Development and Account Managers to update CRM and equipment manufacturing slots
Coordinates with Sales Representatives to provide sales documentation and satisfy customer requirements.
Learn all aspects of Lam equipment and upgrades for the product group that you support
Coordinate centralized customer communications for parts changes, safety alerts, and technical memos through customer change management systems.
Facilitate ACM quote management by evaluating PCN, POA, CIP, and ECN changes and routing required workflows.
Review BOMs and complete delta analysis with CSBG and PG teams to identify required changes for reuse and upgrade opportunities.
Partner with field teams to optimize installed base performance and extend tool lifecycle.
Collaborate with CSBG to deliver solutions that create value for both the customer and Lam.
Create and manage NSRs for unreleased products and options.
Support NSRs for non-configurable upgrades.