Configuration Analyst II
About The Position
Serve as a technical lead for assigned TPA clients, focusing on system configuration in the Enterprise System, processes, procedures, and other support. This role involves leading implementations for new/existing clients, acting as a liaison between clients and internal departments, and translating client business requirements into system functional requirements for development and operational/workflow needs. The Configuration Analyst II will also provide regular status reports, participate in system software revision upgrades, investigate and report system defects, serve as a systems resource, train end-users, provide ongoing Enterprise System technical support, and generate data reports using SQL Server Management Studio.
Requirements
- Bachelor Degree in Management Information Systems, Computer Science or related degree or equivalent work experience or equivalent years of internal experience.
- 2 to 4 years of prior related experience (i.e. systems implementation)
- Strong organizational skills
- Strong written and verbal communication skills
Nice To Haves
- SQL experience preferred, but not required
- Knowledge of SQL Management Studio
- Knowledge of Transact SQL
- Familiarity with generally accepted accounting principals
- 3 – 5 years of prior related experience (systems implementation role)
- Project Management experience
Responsibilities
- Lead implementations for new/existing clients
- Serve as a liaison between the client and internal departments
- Translate client business requirements into system functional requirements for development
- Translate client business requirements into operational/workflow needs related to servicing the client (e.g., customer service, reporting, mailroom, claims handling and claims payment)
- Provide regular status reports on project progress
- Participate in system software revision upgrades
- Investigate and report system defects to QA/development
- Serve as a systems resource to clients, management and internal staff
- Train end-users on system functionality
- Provide on-going Enterprise System technical support
- Provide ad hoc and regularly scheduled data reports using SQL Server Management Studio as needed
- Represent all lines of business in a professional manner at all times
Benefits
- Flexible work schedule (typically 8-5, 7:30-4:30, etc) - must be available for meetings during 8-4:30 CST.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
