Conference Services Supervisor

Q Center•St. Charles, IL

10d•Onsite

About The Position

The Event Setup & Technology Supervisor is responsible for supervising team members, directing, and coordinating the set-up, refresh, tear-down and maintenance of all meeting space, and assigning of duties to be done in an accurate and timely manner. The schedule for this position varies, including days, afternoons and evenings throughout the week and weekend. The rate for this position is $22.00/hour.

Requirements

High school diploma or equivalent and/or experience in a hotel or a related field preferred.
Previous Conference Services experience required.
Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.

Responsibilities

Monitor and supervise the daily operations of department and associates.
Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff.
Conduct departmental training, departmental meetings developing associate morale and skills.
Assist with associate performance reviews by providing feedback in accordance with Q Center standards.
Prepare knowledge-based documents for training and development of associates.
Motivate, coach and counsel all department personnel according to Q Center Policy.
Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
Ensure associates are informed timely and appropriately of any business changes.
Keep immediate supervisor fully informed of all problems or matters requiring their attention.
Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
Maintain a clean, organized work area.
Ensure overall associate and guest satisfaction and safety is achieved.
Perform other related duties as assigned.
Ensure team members are working efficiently and safely.
Assist on the receiving and delivering of packages and client materials.
Keep team busy during slow periods as well as during busy periods.
Ensure all rooms are set in a timely fashion with zero defects and according to client specifications.
Manage technology sets and breakdowns as they relate to Conference Services.
Oversee the setup of the audio/visual systems; troubleshoot and rectify any problems.
Maintain the highest standards of cleanliness and sanitation throughout the function space, pre-function space and storage areas to include the carpets, walls, walks, doors, windows, lighting fixtures, etc.
Ensure the storerooms are neat, organized and stocked with all appropriate supplies and equipment necessary for meetings.
Be familiar with fire exit and extinguisher location and follow all safety rules.
Oversee the breakdown of functions after completion and ensure that all equipment and supplies are stored properly.
Supervise the transport and storage of tables, chairs, and other equipment.
Move, set up, operate and maintain AV equipment.
Refresh meeting rooms as needed. Included but not limited to trash removal and cleaning of writable walls.
Notify management of any hazards.
Review and account for inventory items on a regular basis.