CONFERENCE SERVICES SUPERVISOR/MARKETING ADMIN (FULL TIME)
About The Position
We are hiring immediately for a full time CONFERENCE SERVICES SUPERVISOR/MARKETING ADMIN position. This role ensures that all meeting rooms and public areas of the facility are maintained to the highest level of professional appearance and that all meeting requirements are met prior to the meeting start time. The position involves creating and managing digital and print communications, planning and executing promotional campaigns and special events, partnering with various teams to develop brand activation strategies, and analyzing business needs to recommend experience enhancements. The company, Bon Appétit Management Company, operates numerous cafés and restaurants and is committed to socially and environmentally responsible sourcing, cooking everything from scratch using fresh, local ingredients.
Requirements
- Previous customer service and leadership experience is required.
- Previous customer service or houseman/porter experience preferred.
- Ability to lift up to 50 pounds.
- Working knowledge of Microsoft Office products.
- Excellent written and verbal communication skills.
- Excellent organizational and time management skills.
Responsibilities
- Create and manage engaging digital and print communications, including digital signage, marketing materials, internal communications, and onsite content that aligns with brand standards and voice.
- Plan, coordinate, and execute promotional campaigns, special events, and customer experience initiatives that drive participation, satisfaction, and sales growth.
- Partner with operations, clients, and the Image + Style team to develop and implement brand activation strategies, storytelling opportunities, and innovative customer engagement programs.
- Analyze business needs and customer feedback to recommend experience enhancements, support business planning, and measure activation results through reporting and performance tracking.
- Moves and places tables, chairs, and supply linens for each event in the conference center.
- Supplies and sets up items not included in the room (flipcharts, whiteboard, screens, etc.).
- Assists with conference room readiness to determine that the rooms are equipped with proper materials (pens, pads, handouts, event packages, etc.).
- Refreshes rooms between meetings.
- Provides prompt and detailed service as scheduled by management or by request.
- Maintains consistent phone and email communication with clients, guests, team members, and support departments.
- Offers assistance to clients and visitors throughout the building, including providing directions and escorting to conference rooms.
- Communicates with co-workers and service partners to ensure updated information is shared.
- Provides recommendations to planning managers regarding appropriate room setups.
- Collaborates to identify solutions for unique setup challenges.
- Conducts weekly site inspections of meeting rooms and contacts the necessary department if items require service.
- Assists with basic audio visual equipment, as needed.
- Maintains inventory of all supplies and notifies supervisors when additional supplies are needed.
- Performs other duties as assigned.
Benefits
- Internal Employee Referral Bonus Available
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
