Conference Services Attendant (Full Time)
About The Position
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA. We are seeking a full-time Conference Services Attendant to ensure that all meeting rooms and public areas of the facility are maintained to the highest level of professional appearance and that all meeting requirements are met prior to the meeting start time. This role involves moving and setting up tables, chairs, and supplies, assisting with room readiness, refreshing rooms between meetings, and providing prompt and detailed service. You will also maintain communication with clients and team members, offer assistance to building visitors, and collaborate with colleagues to identify solutions for unique setup challenges. A key part of this role includes conducting weekly site inspections and maintaining inventory of supplies.
Requirements
- Previous experience with event setup and execution, including catering and/or warehouse and inventory, is required.
- Ability to lift up to 50 pounds.
- Working knowledge of Microsoft Office products.
- Excellent written and verbal communication skills.
- Excellent organizational and time management skills.
Nice To Haves
- Previous customer service or houseman/porter experience preferred.
Responsibilities
- Moves and places tables, chairs, and supply linens for each event in the conference center.
- Supplies and sets up items not included in the room (flipcharts, whiteboard, screens, etc.).
- Assists with conference room readiness to determine that the rooms are equipped with proper materials (pens, pads, handouts, event packages, etc.).
- Refreshes rooms between meetings.
- Provides prompt and detailed service as scheduled by management or by request.
- Maintains consistent phone and email communication with clients, guests, team members, and support departments.
- Offers assistance to clients and visitors throughout the building, including providing directions and escorting to conference rooms.
- Communicates with co-workers and service partners to ensure updated information is shared.
- Provides recommendations to planning managers regarding appropriate room setups.
- Collaborates to identify solutions for unique setup challenges.
- Conducts weekly site inspections of meeting rooms and contacts the necessary department if items require service.
- Assists with basic audio visual equipment, as needed.
- Maintains inventory of all supplies and notifies supervisors when additional supplies are needed.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
