Conference Services Manager

H2 Canmore Lodging•Canmore, AB

7d•Onsite

About The Position

The Coast Canmore Hotel & Conference Centre is seeking a Conference Services Manager to plan and execute conferences, meetings, and special events. This role involves being the primary contact for clients, coordinating with various hotel departments (Sales, Food & Beverage, Banquets, Operations), and ensuring all event details are managed from initial inquiry to final invoicing. The ideal candidate is organized, communicative, and passionate about creating exceptional guest experiences.

Requirements

Minimum 2–3 years of experience in Conference Services, Catering, or Event Management within a full-service hotel or conference center.
Exceptional organizational skills and a proven ability to manage multiple events simultaneously.
Strong communication and interpersonal skills with a focus on client service.
A solid understanding of event logistics, banquet operations, and F&B coordination.
A proactive, detail-driven, and collaborative work style.

Nice To Haves

Experience with hotel systems such as Infor HMS, Opera, Delphi, or similar event software.

Responsibilities

Serve as the primary liaison for small to large group events, building lasting client relationships through exceptional communication, organization, and attention to detail.
Partner with clients from concept to completion, overseeing all event details including catering, rooming lists, cutoff dates, and audiovisual needs.
Create polished Banquet Event Orders (BEOs), Group Resumes, Rooming Lists, and Cost Estimates, ensuring every event is flawlessly executed and financially sound.
Collaborate across all departments - from Front Desk to Banquets - to deliver a seamless and memorable guest experience.
Act as the on-site host for groups, facilitating introductions to key department leaders and ensuring smooth coordination throughout each event.
Lead and contribute to weekly BEO and group resume meetings, keeping the entire operations team aligned and informed.
Participate in Sales & Catering strategy meetings, sharing insights and recommendations to enhance group business success.
Organize and lead pre-conference meetings, ensuring all event details and client expectations are clearly communicated.
Represent the hotel at sales calls, client visits, and industry trade shows to cultivate new business and strengthen existing partnerships.
Collaborate with the Sales & Catering team to achieve financial goals within the catering, wedding, and social events segments.
Conduct engaging and informative hotel site inspections, showcasing our facilities and the “Refreshingly Local” experience we’re known for.