Conference Services Manager

Canaan Valley Resort•Davis, WV

14h•Onsite

About The Position

The Conference Services Manager is responsible for planning and coordinating conferences, meetings, groups, banquets, and recreation functions while maintaining a high level of hospitality standards. This role involves direct client interaction to gather information, understand needs, and ensure all requirements for function spaces are met. The manager will oversee staff in preparing rooms, order necessary audio-visual equipment, supplies, and floral arrangements, and act as an internal sales representative. Responsibilities also include managing correspondence, distributing BEOs and Resumes, communicating with other resort departments, and preparing accurate documentation. The role requires active participation in sales presentations, pre-event tastings, property tours, and client meetings, while upholding company policies and values. The work schedule is determined by the Director of Sales, and may include participation in Catering Office hours, including some Saturdays. Business casual attire and a neat, clean appearance are required.

Requirements

Two years experience in banquet service or related experience.
Excellent communication and interpersonal skills.
Ability to work varied shifts, weekends and holidays.
Ability to perform diverse physical tasks - stooping, bending, grasping and perform repetitive motions.
Ability to lift at least 50 lbs, possibly moving heavier items.
Ability to stand, sit and walk for long periods.
Excellent computer skills, proficient in Word, Excel and Outlook.
Familiar with multi-line telephones, fax machine, ten-key calculator, LCD projector and wired/wireless microphones.
Commitment to company values.

Responsibilities

Plan and coordinate conferences, meetings, groups, banquet and recreation functions.
Maintain a high level of hospitality standards.
Meet with clients and gather all pertinent information in connection with bookings.
Work directly with clients on all set-up requirements in function space.
Direct employees in preparing rooms and inspect for conformance to needs of the group.
Order all audio visual, equipment, supplies, flowers, etc. per client needs.
Act as an internal sales representative.
Receive and disseminate correspondence regarding functions.
Distribute BEO's and Resumes.
Communicate relevant information to other resort departments.
Accurately prepare correspondence, invoices, reports and files.
Actively participate in and monitor catering sales presentations, pre-event tastings, property tours and client meetings.
Uphold and abide by the policies in the Associate Handbook.
Follow policies, rules and regulations for safe and effective operation.
Teach and enforce all existing and new policies and procedures.
Maintain commitment to company values.
Adhere to work schedule prescribed by the Director of Sales.
Keep Catering Office hours as deemed policy by Director of Sales.
Help staff and participate in Catering Office hours, including monthly or by-monthly for Saturday morning(s), as directed.
Maintain a neat, clean and well-groomed appearance.