Conference Services Manager

Castle Rock Asset Hospitality Management LLC • Nashville, TN

1d • Onsite

About The Position

At The Westin Nashville, we believe exceptional events create meaningful connections and unforgettable experiences. As a Conference Services Manager, you will be the driving force behind the successful execution of meetings, conferences, and special events, serving as the primary liaison between our clients and hotel operations teams. In this highly visible role, you will transform event visions into reality by coordinating every detail—from planning and logistics to execution and follow-through. Working closely with guests, event planners, and hotel departments, you will ensure each event is delivered with precision, professionalism, and the thoughtful service that defines the Westin brand. The ideal candidate is a relationship-builder, problem-solver, and hospitality professional who thrives in a fast-paced environment and is passionate about creating seamless experiences. If you are energized by bringing people together, exceeding expectations, and delivering memorable moments, we invite you to join our award-winning team and help shape exceptional experiences at The Westin Nashville.

Requirements

• Utilize hotel systems and Microsoft Office applications to manage event documentation, communication, and reporting.
• Demonstrate flexibility and adaptability in a fast-paced hospitality environment while responding to changing client and business needs.

Nice To Haves

• Relationship-builder
• Problem-solver
• Hospitality professional who thrives in a fast-paced environment and is passionate about creating seamless experiences.

Responsibilities

• Serve as the primary point of contact for clients, ensuring exceptional service throughout the planning and execution of meetings, conferences, and special events.
• Coordinate all event details, including meeting space, catering, audiovisual requirements, room accommodations, and event logistics.
• Partner with Sales, Food & Beverage, Operations, and other hotel departments to ensure seamless event execution and guest satisfaction.
• Conduct pre-conference planning meetings and communicate event requirements effectively to hotel teams.
• Manage multiple events simultaneously while maintaining accuracy, organization, and attention to detail.
• Monitor event budgets, review billing, and support cost-effective event execution.
• Resolve client concerns and operational challenges promptly and professionally before, during, and after events.
• Build and maintain strong relationships with clients, vendors, and internal stakeholders.
• Utilize hotel systems and Microsoft Office applications to manage event documentation, communication, and reporting.
• Ensure all events are executed in accordance with hotel standards, brand expectations, and operational procedures.
• Demonstrate flexibility and adaptability in a fast-paced hospitality environment while responding to changing client and business needs.
• Identify opportunities to enhance service delivery, improve operational efficiency, and elevate the overall guest experience.

Benefits

• FREE Parking for Full-Time associates
• FREE Associate Meals
• Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
• Discounts on Rental Cars, other popular hotels, and hotel alternatives
• Discounts on tickets to concerts, Theme Parks, and other attractions
• Discounts on Car and Computer Purchases
• Associate Recognition events, celebrations, and parties year-round

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed