Conference Services Manager

Omni Hotels & Resorts•Frisco, TX

13h•Onsite

About The Position

The Omni Frisco Hotel at The Star is the official hotel of the Dallas Cowboys and a social hub for dining, entertainment, and nightlife. This 16-story hotel features 300 guest rooms and suites, along with 24,000 square feet of meeting space, including grand and junior ballrooms, intimate spaces, and an elevated pool deck, suitable for various events. The hotel is part of a multi-use campus in partnership with the Dallas Cowboys, the city of Frisco, and Frisco Independent School District, featuring restaurants, retail, and entertainment venues. It is connected to The Ford Center, a 12,000-seat multi-purpose event center, and is anchored by the Dallas Cowboys World Headquarters. Located 20 minutes north of downtown Dallas, the hotel offers amenities such as Neighborhood Services restaurant, Charlotte Jones Collection boutique, a lobby coffee and wine bar, and The Edge pool bar and grill overlooking The Star entertainment district. The Omni Frisco Hotel embodies Texas charm and sophistication, capturing the energy of North Texas. This position is responsible for providing planning assistance and advice to all clients and members, as well as providing that information to partnering departments to ensure successful follow-through with clients’ wishes and plans.

Requirements

Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation.
Excellent communication skills in all aspects: verbal, written and non-verbal.
College Degree.
Must have a minimum of 3-5 years experience in catering sales, or conference services.
Appropriate, professional appearance and presentation.
Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems.

Nice To Haves

Preferably as a manager in a luxury hotel property.

Responsibilities

Prepare resumes for groups ten days prior to group arrival and review all details in weekly Staff Meeting.
Adhere to the Catering and Conference Services Department’s standard operating procedures.
Help establish and maintain hotel’s marketplace position at the city’s most elite venue within social and corporate communities.
Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.
Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
Generate high revenue yielding business for all contracted rooms, function space, and catered events.
Conduct pre- and post-conference meetings when it is agreeable with the client.
Ensure all current and future client accounts are serviced in accordance with hotel standards.
Communicate with banquet managers for all related banquet functions, and communicate client requests to relevant departments.
Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.
Adhere to selling policies as set forth by the Director of Sales and Marketing.
Remain available to hotel managers while on property.
Be aware of departmental revenue and up sell at every possible opportunity.
Participate in all regular and operational meetings as required.
Coordinate all aspects of conferences as assigned by the Director of Sales & Marketing to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor (to include floral) requirements.