Conference Services Manager

Rio Mar Hospitality Management•Rio, WI

1d•Onsite

About The Position

The Conference Services Manager is responsible for overseeing the successful planning, coordination, and execution of events, conferences, and meetings hosted by the hotel or event venue. This role involves liaising with clients, managing event logistics, coordinating with various hotel departments, and ensuring that all client expectations are met or exceeded.

Requirements

At least 2 years of experience as a Catering or Conference Services Manager in a full service resort or hotel.
Excellent reading, writing, oral proficiency in the English and Spanish language.
Proven interpersonal skills with a track record of successful client interactions.
Good organizational skills, attention to detail, and ability to multitask.
Ability to negotiate, organize, delegate and work under pressure.
Knowledge of Audio-Visual equipment, internet, and telecommunication technology.
Knowledge of Delphi Sales/ Catering Software, and Opera PMS
Must be proficient in Microsoft Office applications, Excel spreadsheets, Word, PowerPoint
Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.

Nice To Haves

Forbes service experience
At least 4-year college degree
Hospitality experience, particularly within a 5-star resort or similar luxury environment

Responsibilities

Ensure the accuracy of booking contracts turned over from the Sales Division and Catering operations to guarantee all details are correct and ready for execution.
Prepare detailed financial forecasts for the Conference Services operation, focusing on a 90 to 180-day forward outlook.
Contribute to the creation of additional financial or planning reports as requested by leadership.
Provide analysis and recommendations for the Annual Budget and Marketing Plans for the Catering and Conference Services Department.
Work closely with Sales Division leadership, the Area Director of Catering, Area Director of Banquets, Convention Services and Events to ensure alignment and effective communication across departments.
Evaluate sales and revenue strategies, providing recommendations to maximize departmental revenue and profit.
Achieve assigned monthly, quarterly, and annual revenue goals, utilizing analysis and strategic planning to meet financial targets.
Ensure all contracted and assigned group business is finalized accurately, with timely communication of Group Resumes, Banquet Event Orders (BEOs), Daily Reports, and other hotel communications.
Ensure the accuracy of all financial reports, including banquet billing and post-event billing review.
Remain composed when addressing challenges and guest issues during events, keeping the Associate Director of Conference Services and Director-level management informed promptly.
Analyze Banquet Event Orders and effectively communicate with clients, managers, and associates to ensure all room setups, equipment, supplies, staffing, and menus meet or exceed customer expectations.
Supervise the execution of banquet events, working closely with Banquet Event Management to review all function spaces and ensure client satisfaction.
Manage daily operations, resolve operational problems, and implement company programs through consistent monitoring of banquet operations.
Ensure compliance with safety and security regulations, Local Standard Operating Procedures (LSOPs), and Standard Operating Procedures (SOPs) to maintain optimal service, quality, and hospitality levels.
Monitor and control the maintenance of meeting spaces and equipment to protect hotel assets and ensure a safe work environment.
Make timely decisions that balance client needs with the financial, safety, and staffing goals of the resort.
Actively support and comply with resort crisis management plans in the event of emergencies or safety situations.
Perform other duties as assigned by the company, contributing to the overall success and smooth operation of the Conference Services and Catering departments.
Perform other duties as requested by management.