Conference Services Manager - The Willard InterContinental Washington

IHG • Washington, DC

8d • Onsite

About The Position

Our hotels bring people together. We’re searching for a Conference Services Manager capable of juggling bookings, building strong client relationships and pulling together truly unforgettable events, meetings and conferences. Every day is different at IHG, but you’ll mostly be liaising with clients to build accurate events bookings, delivering exceptional service standards in-person, on email or over the phone, establishing client requirements to effectively facilitate their needs, responding to enquiries and upselling to maximise sales, occupancy and revenue, and accurately logging all enquiries in the sales and catering system – compiling accurate function sheets and regular reports for the Operations Team.

Requirements

• Minimum of 3-year luxury hotel conference / event planning experience.
• Passion for providing excellent client experiences and client engagement
• Confidence in proactively preventing problems and ability to handle service recovery
• Love of working in a fast-paced, motivated team with a desire for the next step in your career
• Excellent attention to detail
• Exceptional administrative and time-management skills
• Willingness to work as part of a team and learn new things

Responsibilities

• Liaising with clients to build accurate events bookings
• Delivering exceptional service standards in-person, on email or over the phone
• Establishing client requirements to effectively facilitate their needs
• Responding to enquiries and upselling to maximise sales, occupancy and revenue
• Accurately logging all enquiries in the sales and catering system – compiling accurate function sheets and regular reports for the Operations Team

Benefits

• paid time off
• medical/dental/vision insurance
• 401k
• impressive room discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed