Guest Relations Manager at InterContinental Washington DC - The Wharf
IHG•Washington, DC
•$65,000 - $75,000•Onsite
About The Position
Our hotels bring people together. We’re searching for a Guest Relations Manager capable of ensuring maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Requirements
- Excellent verbal and written communication skills
- Ability to deal with difficult interactions and work under pressure
- Managerial experience working in a customer service function
- Flexibility to respond to a variety of different work situations
- A passion for delivering an exceptional level of guest service
Responsibilities
- Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements.
- Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner.
- Keeping close contact with guests for feedback, complaints and compliments – and following it up
- Managing, recording and resolving guest or customer complaints promptly
- Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
Benefits
- paid time off
- medical/dental/vision insurance
- 401k
- impressive room discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
