DIR, CONFERENCE SERVICES

Compass Group•New York, NY

1d•$80,000 - $90,000•Onsite

About The Position

The Director of Conference Services will oversee Catering and Guest Services for a premier conference center supporting a prestigious client in NYC. This role leads a team of catering coordinators and support staff, ensuring flawless event execution and an exceptional guest experience. The successful candidate will be highly organized, detail-oriented, customer-focused, and able to thrive in a high-volume environment while partnering closely with culinary and operational teams. Flexibility is required, as event schedules may include evenings and variable hours.

Requirements

Bachelor’s degree and a minimum of five years of high-volume catering management experience
Superior quantitative, oral, and written communications and problem-solving/strategizing skills
Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
Proactive mindset to anticipate and support changes in our business
Conformity to the highest standards of personal integrity and ethical behavior
Exceptional customer service abilities

Nice To Haves

Previous experience as a hotel Director or Manager of Conference Services preferred
Flexible, as event schedules may include evenings and variable hours

Responsibilities

Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, catering support staff, and oversees the activities of Conference Services Operation
Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management
Responsible for anticipating needs, forecasting results, analyzing, and arranging work processes for personnel in the department
Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department
Forecasts department revenues (package revenue, audio visual, room rental, business center and Conference Management), payroll and meeting covers (CMP/MMP/DMP and a la carte) on an annual/quarterly/monthly basis