Senior Conference Service Manager

TPG Hotels & Resorts•Meredith, NH

32d•Onsite

About The Position

The Convention Services Manager serves as the senior departmental leader responsible for developing and maintaining a high-performance culture. This role is responsible for planning, coordinating, and executing events, conferences, and conventions hosted at the hotel. This position is responsible for achieving departmental revenue, profit, and guest satisfaction goals through strategic management of conference services operations and event management. The role demands excellent communication and multitasking skills, attention to detail, and the ability to work effectively in a fast-paced and dynamic environment.

Requirements

Proven experience in event planning, preferably in a hotel or convention center setting.
Strong interpersonal and communication skills.
Exceptional organizational and time-management abilities.
Proficiency in Delphi/Salesforce and MS Office applications.
Knowledge of industry trends, best practices, and local regulations.
Flexibility to work irregular hours, including evenings and weekends.

Nice To Haves

Bachelor's degree in Hospitality Management or a related field

Responsibilities

Lead, coach, and develop Conference Services Managers, Coordinators, and supporting team members.
Develop departmental training programs.
Own conference and group revenue goals.
Partner with Sales to drive group business conversion.
Analyze event profitability and recommend pricing strategies.
Serve as the main point of contact for clients and event planners.
Understand and anticipate client needs, ensuring a high level of customer satisfaction.
Collaborate with clients to design and customize event packages.
Address and resolve any issues or concerns that arise during events.
Participate in client presentations and property tours.
Work with clients to plan and execute all aspects of their event, including room setup, catering, A/V equipment, and special requests.
Create detailed event timelines and ensure that all event requirements are met.
Coordinate logistics for events, including room layout, seating arrangements, and equipment setup.
Partner with other departments to ensure adequate staffing coverage.
Liaise with external vendors and suppliers to ensure timely delivery of services, such as catering, decor, and technical equipment.
Maintain detailed records of event specifications, contracts, and communication.
Generate post-event reports and evaluations for continuous improvement.