Condition Monitoring Performance Manager

Caterpillar Inc.•Peoria, IL

4d•$128,470 - $192,710•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Join Caterpillar’s Customer Solutions Core Regions Division as a Condition Monitoring Performance Manager within our Fleet Monitoring Center team. We’re seeking a highly skilled, experienced professional to drive performance and deliver advanced condition monitoring solutions. Role Summary: Lead the development and execution of the Fleet Monitoring Center training and onboarding strategy, equipping internal teams and customers with the knowledge, tools, and resources needed to succeed. Partner cross-functionally with Cat Digital, Global Dealer Learning, Product Groups, and Fleet Monitoring Center teams to assess training needs, build effective onboarding programs, and deliver scalable learning solutions that strengthen performance and drive adoption.

Requirements

Customer Focus: Prioritize customer needs and apply insight to deliver tailored solutions that support satisfaction and business outcomes.
Service Excellence: Deliver high-quality service that meets or exceeds customer expectations, directly or indirectly.
Decision Making and Critical Thinking: Analyze information, evaluate options, and make sound decisions using informed judgment.
Effective Communications: Communicate clearly and effectively, accurately sharing and interpreting ideas, information, and business needs.
Problem Solving: Recognize, anticipate, and resolve operational, organizational, or process challenges across varied situations.
Relationship Management: Build and maintain productive working relationships with customers, vendors, peers, and cross-functional partners.

Nice To Haves

Working knowledge of Product Link™, VisionLink, VIMS, Cat Inspect, equipment lifecycle planning, Cat S•O•S Services Fluid Analysis, Service Information System (SIS 2.0), and Cat Foresight Condition Monitoring suite.

Responsibilities

Build scalable training programs that strengthen FMC workforce capability and performance.
Serve as the FMC subject matter expert for condition monitoring and Cat Foresight.
Partner with Cat Digital to capture feedback, coordinate enhancements, and resolve system issues.
Develop and maintain the FMC Learning Site to keep training resources accessible and aligned to business needs.
Deliver training events that advance condition monitoring best practices and tool expertise.
Support Condition Monitoring Advisor responsibilities as business needs require.