Condition Monitoring Advisor, Product Performance

Western States Equipment•Meridian, ID

16h•Onsite

About The Position

The Condition Monitoring Advisor is responsible for collecting all data available on a particular machine to provide recommended repairs, pricing, and cost of ownership solutions to customers. This data is typically related to the 5 elements of condition monitoring: fluid analysis, equipment inspections, electronic data, repair history, and site conditions. Once data analysis is complete, a WSE parts and service quotation will be created and presented for all work requested by the customer. Additionally, this role will create and manage Customer Value Agreement (CVA)/OMM-PM parts lists and schedules within designated platforms as dictated by the customer agreement or OEM.

Requirements

Proof of high school diploma or General Education Degree (GED).
Five years minimum experience in diagnosis and repair of heavy equipment working on heavy equipment in a Caterpillar or similar environment with Hydraulic, Engine and Power-Train experience preferred.
Two years’ customer service experience in the heavy equipment industry required.
Must be able to communicate (speak, read, comprehend, write in English).
Possesses advanced technical skills necessary to understand the scope of work and high-level processes involved with the repair specific to their assigned area. (General Repair, Engine/Generator, Truck, etc.)
Proven ability to troubleshoot, diagnose, and repair all CAT machine systems.
Knowledge and use of Microsoft computer products or other comparable systems required.
Proven conflict resolution, customer experience, and negotiation skills.
Proven skills in written and verbal communications, planning, organizing, leadership, and interpersonal relationship building.
Ability to set and manage priorities.
Must be a self-starter and able to work without supervision.
Consistent attendance.

Nice To Haves

Associate degree from an accredited vocational school preferred.

Responsibilities

Actively cares, promotes, manages, and advocates safety at Western States.
Ensures all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures, and standards.
Maintains clean/clutter-free personal work areas.
Adheres to required personal protective equipment (PPE).
Reviews all condition monitoring data available and determines potential repair solutions for equipment within territory.
Qualifies repair needs with the customer and collects necessary information to accurately create a quote or estimate of repair.
Performs all sales functions (quotes, estimates, bids, etc.) for incoming condition monitoring reports and data needing service work or parts sales.
Evaluates all Warranty and Service update opportunities that may be required for the machine being repaired.
Presents initial quote or estimate for work required to the customer and any ongoing changes to gain consent to move forward with the repair.
Adheres to all customer care standards.
Works within and promotes corporate vision, mission, and values of the organization.
Understands and manages data, schedules, and functionality of Caterpillar Foresight platforms and ensures accuracy and compliance with key metrics and operational excellence.
Aggregates, correlates, and analyzes equipment performance and condition data, utilizing Cat Foresight application to make and track recommendations to improve machine condition.
Uses the five elements of condition monitoring (fluid analysis, equipment inspections, electronic data, repair history, and site conditions) to provide recommendations to customers and internal teams.
Helps clients reduce owning and operating costs and improve machine availability by making appropriate fact-based repair or operational recommendations that enable proactive maintenance, repair, and application management.