Condition Monitoring Operations Manager

Caterpillar Inc.•Peoria, IL

20h•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. We are seeking an experienced and highly capable professional to join our team as a Condition Monitoring Operations Manager. This role is ideal for individuals with a background in large earthmoving or mining products who are motivated to lead and develop a growing team of Condition Monitoring Advisors (CMAs) including direct communication with dealers, customers, and internal partners to improve machine uptime and reduce Total Cost of Ownership (TCO). The Condition Monitoring Operations Supervisor leads the Peoria-based CMA team and advances the condition monitoring processes, analytics, and tools the CM team uses. This role is accountable for directing daily CMA activities, ensuring high-quality maintenance and repair recommendations, and managing the metrics of monitored fleets ensuring we are delivering performance expectations, CMA utilization and team growth.

Requirements

Extensive experience supporting large earthmoving or mining machines, product support, or condition monitoring experience.
Strong understanding of customer operations and priorities, with the ability to align technical recommendations to business value.
Demonstrated ability to assess complex equipment data, identify trends, and guide effective decision-making using structured analytical tools.
Working knowledge of predictive maintenance and reliability engineering, with experience advising customers or internal stakeholders.
Excellent communication skills with the ability to manage and influence internal partners, dealers, and customers.
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Ability to operate in customer-facing environments, building trust with dealers and customers, and maintaining strong long-term partnerships.

Nice To Haves

Experience with equipment management strategies and enabling technologies.
Strong understanding of the technical, application, and operational aspects of large earthmoving and mining products.
Prior experience in a dealer- or customer-facing role (e.g., technical field rep, sales, ASR, account manager).
Formal leadership experience, or demonstrated informal leadership through cross-functional initiatives (e.g., project management, CPI, product development, or field roles).

Responsibilities

Lead the day-to-day operations of a fleet monitoring team consisting of 6–8 Condition Monitoring Advisors based in Peoria, ensuring timely execution and high-quality outputs.
Deliver condition monitoring performance expectations for quality, velocity, and value across Job Site Solutions (JSS), Physical Availability (PA) Managed sites, Strategic Accounts, dealers, and Cat customers.
Partner with the Condition Monitoring Deployment team to plan and execute new site coverage and coverage adjustments.
Conduct regular performance reviews with process partners and customers, and drive internal communication of condition monitoring wins and value delivered.
Collaborate with global condition monitoring teams to develop, share, and implement best practices.
Establish standard work and lead continuous process improvement across all CMA activities.
Provide oversight of analytical practices to ensure accuracy, consistency, and early detection of emerging machine issues.
Ensure the CMA team effectively leverages Caterpillar’s purpose-built condition monitoring tools to maximize uptime and customer value.
Maintain expertise across all five elements of Condition Monitoring, while building depth and capability within the team.
Identify opportunities to enhance processes, introduce new analytics, and advance proactive and predictive maintenance strategies through the CMAs daily work.
Manage recruitment, retention, onboarding, and skills development for Condition Monitoring Advisors.