Condition Monitoring Analyst II

Fabick Cat•Fenton, MO

About The Position

The Condition Monitoring Analyst II monitors, analyzes, and reports on machine technical alerts, history, and data to address customer needs. The role reviews electronic data, site conditions, and equipment history to identify machine problems and prepare customer reports and corrective-action recommendations. It also analyzes work order history for standard job opportunities, maintains technical knowledge of equipment, and supports condition monitoring and customer service activities. The analyst creates leads for Product Support Sales Representatives; sets up and maintains Level 3 EMSolutions reports; submits monthly EMSolutions subsidy claims to Caterpillar; and provides internal and external training on Vision Link and Condition Monitoring. The role may back up registration of new machines and customer UCIDs and maintenance of the Equipment Data database, and works with branch personnel and other teams to develop job standards and improve customer consulting.

Requirements

Bachelor's degree or equivalent experience.
Excellent analytical and problem-solving skills and strong critical-thinking ability.
Strong knowledge of computer software, including proficiency with a variety of applications, especially Microsoft Word and PowerPoint, and extensive knowledge of Excel.
Ability to set goals and manage multiple projects while establishing priorities and meeting tight deadlines.
Excellent written and verbal communication skills to communicate effectively with customers, Caterpillar, and branch employees at all levels.
Ability to run reports, analyze data, and draw conclusions from the information.
Ability to talk or hear regularly; sit for long periods; stand, walk, bend, and stoop; and occasionally lift or move up to 20 pounds.

Nice To Haves

Prior experience with heavy equipment operations and design.

Responsibilities

Monitor, analyze, and report machine technical alerts and history efficiently and in a timely manner to meet customer needs.
Analyze machine data, including electronic data, site conditions, and equipment history, to identify problems and prepare reports and corrective-action recommendations for customers.
Prepare, review, and analyze work order history to determine standard job opportunities.
Maintain technical proficiency through DPC courses, other training, or self-training to build mechanical competency and equipment knowledge.
Create Condition Monitoring leads for Product Support Sales Representatives.
Set up and maintain Level 3 EMSolutions Reports and make customer recommendations.
Submit monthly EMSolutions subsidy claims to Caterpillar.
Provide internal and external training on Vision Link and Condition Monitoring.
Back up registration of new machines and customer UCIDs and maintain the Equipment Data database.
Collaborate with team and branch personnel, including CMA, Oil Lab personnel, PSSRs, and TC personnel, to develop job standards and build customer-consulting knowledge.
Perform other duties as assigned.