Concrete Dispatcher

KRC Corporation•Billings, MT

45d•Onsite

About The Position

At Knife River, we take care of our team because we know it’s our people who make us successful. We are one of the 10 largest construction materials producers/contractors in the Country, and we are a PEOPLE-first company. Our team members are the key to our success, and we are committed to giving them the tools, training, and time to do their jobs productively and safely each day. Our goal is to build strong teams that, in turn, build strong communities. We are also a publicly traded company on the NYSE with the ticker symbol KNF and part of the S&P MidCap 400 index. As a Concrete Dispatcher, you are responsible to safely assign equipment and personnel for completion of duties or deliveries to ensure on time and efficient use of resources by dispatching trucks and personnel in a timely manner to ensure the targeted service level and cost.

Requirements

General education, grammar and arithmetic, GED or high school diploma or equivalent.
One year of telephone service or order taking in a business environment.

Nice To Haves

Concrete and Aggregate product training and dispatch experience preferred

Responsibilities

Answers phone to take/alter customer's order and complete all required information. Ensure the customer understands all relevant company policies such as “will calls”, additional products over amount ordered, towing charges, and our driver's responsibilities.
Obtains all pertinent information from customer for accurate and efficient delivery process and verify the information back to customer.
Verify and obtain method of payment for each order
Inform fellow dispatch personnel of special instructions and give adequate notice to ensure proper materials are available
Complete understanding of dispatch system, process and maintenance (quotes, product line items, pricing, mix designs, etc.)
Ability to read maps and follow directions
Superior customer service skills, understanding of concrete properties and mix designs, knowledge of applicable government and industry regulations
Ability to maintain confidentiality of information, prioritize multiple tasks, strong organizational and conflict resolution skills
Ability to operate office machines and intermediate level computer skills (Work, Excel, Windows & Outlook)
Communicate effectively (verbal, listening, written) . Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations and act courteous/respectful of others.
Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.).
Monitor and discuss production problems with co-workers and managers/supervisors
Ensure OSHA, EPA, DNR, safety and environmental regulation compliance.
Performs other duties as assigned.