concierge

TerraBella Little Avenue•Charlotte, NC

9h•Onsite

About The Position

TerraBella Senior Living is seeking a Concierge to join their community at TerraBella Litle Avenue. This role is responsible for greeting guests, residents, and employees, managing phone calls, taking and relaying messages, and providing general information. TerraBella Senior Living offers a full range of lifestyle and care options and is part of one of the largest senior living organizations in America, with communities earning Great Place to Work® certifications.

Requirements

High school diploma or general education degree (GED) preferred.
One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

Carries out telephone answering and reception duties as required.
Takes complete messages with pertinent information and communicates messages to the intended recipient.
Greets residents and visitors.
Answers inquiries and gives directions.
Collates brochures for the marketing department.
Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
Maintains and keeps desk and entry area neat and organized.
Organizes, distributes mail to residents, Executive Director and Department Coordinators.
Maintains resident forms for miscellaneous credits.
Maintains adherence to all company personnel policies and established operating policies and procedures.
Other duties as assigned.