Concierge
About The Position
Cogir Senior Living, based in Scottsdale, Arizona, oversees a network of senior living communities across 11 states. They are a trusted leader in senior housing, dedicated to growth and committed to exceptional care for residents and a supportive environment for team members. Cogir's culture is rooted in human focus, creativity, and excellence, driving continuous improvement and a mission to enrich residents' lives while fostering fulfilling careers. The Concierge is a vital part of the brand, serving as the first point of contact for residents, families, visitors, and guests. This dynamic role involves front desk coverage and providing exceptional customer service to create a welcoming and supportive environment. The Concierge plays a key role in ensuring a positive community experience by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.
Requirements
- High School Diploma or equivalent.
- At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
- Working knowledge of various computer systems, including Word, Excel, and Outlook.
- Patience and willingness to assist our residents, visitors, and team members.
- Friendly, assertive, professional, outgoing, multitasked, and organized.
- Excellent communication skills.
- Availability to work flexible shifts, including weekends and holidays.
- Ability to maintain confidentiality and adhere to ethical standards.
Responsibilities
- Answer a multi-line telephone, directing calls and inquiries as needed.
- Greet all families, residents, guests, and vendors with a smile.
- Maintain outside visitor logs and monitor access to the community.
- Assist residents with scheduling transportation, activities, or appointments.
- Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
- Order office supplies.
- Address resident concerns or questions and escalate issues to management when necessary.
- Complete work order requests.
Benefits
- Competitive wages, training, and growth opportunities.
- Early access to paycheck.
- Health, Dental, Vision, and Life Insurance.
- Paid Vacation, Holidays, and Sick Leave.
- 401K with company match.
- Free meals at work.
- Employee Assistance Program.
- Generous Employee Referral Program and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
