Concierge

Related • New York, NY

21h • $30 • Onsite

About The Position

Concierge and Porter role at Related Management. This position is the first impression for residents and guests, responsible for providing polished, warm, and reliable service. The ideal candidate loves helping people, staying organized, and creating a welcoming atmosphere. The schedule is Tuesday - Friday: 3:00pm - 11:30pm and Saturday: 7:00am - 3:30pm, with Sundays and Mondays off.

Requirements

• 1-2 years’ experience in the hotel, hospitality, and service industries.
• Positive, outgoing, and attentive demeanor.
• Strong oral, listening, organizational skills, and written including proficient word processing and strong computer knowledge including programs such as Microsoft Word, Excel, and Outlook.
• Ability to demonstrate a history of proven reliability and consistency.
• Must be able to work 8 hour shifts
• Must be available to work late at night or early in the morning and overtime when required.
• Must be comfortable working with, and around, large groups of people.
• Must be able to lift up to 35 lbs
• Must be able to stand for an entire shift.

Nice To Haves

• Graduate of an accredited college or university, preferred.

Responsibilities

• Greet residents and guests with professionalism and warmth
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere
• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately
• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and help maintain accurate resident preferences
• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move-ins/outs
• Ensure smooth transitions with clear communication
• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence
• Sweep sidewalks, terraces, lobbies, and hallways
• Empty trash and recycling bins throughout the building
• Respond quickly to spills, weather-related messes, or other safety hazards
• Clean and polish floors, glass, mirrors, brass, and woodwork
• Deep clean as needed (carpet cleaning, grout scrubbing, waxing floors)
• Maintain the laundry room, fitness center, and management offices
• Report any damage or safety issues to the Resident Manager
• Clean stairwells, service areas, and the compactor room
• Change light bulbs and help prepare units for new residents
• Use building systems to log tasks and report ongoing issues

Benefits

• Local 32BJ Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees