Concierge
About The Position
As a Concierge at JLL, you will serve as the welcoming face of our client's workplace, creating memorable first impressions and exceptional experiences for visitors and employees alike. This front-facing role combines hospitality excellence with facility support, positioning you as a central point of contact who ensures every guest feels valued while maintaining a safe, organized, and professional environment. You'll leverage your service expertise and interpersonal skills to anticipate needs, solve problems proactively, and contribute to a workplace culture centered on outstanding client service. This is an ideal opportunity to make a meaningful impact through genuine connection and dedication to hospitality excellence.
Requirements
- 1-2 years of customer service, security, or hospitality-related experience
- Exceptional interpersonal and customer service skills with a natural ability to create welcoming experiences for diverse guests
- Professional communication skills in both written and spoken English with demonstrated fluency
- Proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
- Ability to multitask, prioritize shifting priorities, and maintain accuracy while delivering elevated guest experiences
- Candidates must be authorized to work in the United States without sponsorship.
Nice To Haves
- Flexibility and positive attitude when managing changing daily priorities
- Experience with security protocols, visitor management systems, and access control procedures
- Familiarity with facility operations, work order systems, or workplace services coordination
- Knowledge of hospitality or corporate reception best practices and service standards
- Ability to perform minimal physical activity such as carrying small packages and restocking supplies
Responsibilities
- Welcome and assist all guests and client employees with arrivals, departures, and wayfinding while ensuring adherence to sign-in requirements and security protocols
- Serve as the primary point of contact for campus information, services, and activities while monitoring and maintaining the front desk, lobby, and surrounding areas to reflect brand standards
- Issue building access credentials (temporary and permanent) to visitors, vendors, and employees, identifying potential security risks and escalating appropriately
- Manage building supplies and services including monitoring and restocking coffee stations, ordering consumables and office supplies, and handling mail distribution and postage
- Coordinate shared resources such as meeting room reservations and pool car bookings, proactively resolving any service-related issues
- Support facility operations by assisting with work order creation and dispatch, updating digital signage, creating workspace name plates, and maintaining accurate office seating charts
- Collaborate with the facility management team to deliver seamless service, assist with video investigations when requested, and complete ad hoc administrative tasks
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
