Concierge ~ Las Vegas ~ PRN

MorningStar Careers•Las Vegas, NV

10d

About The Position

The Concierge greets and assists visitors, families, and residents; answers telephone calls, provides information, and takes messages; sorts and distributes mail; and types, files, and handles correspondence. The role carries out assigned duties in accordance with applicable federal and state regulations and company policies and procedures. The Concierge provides courteous, compassionate assistance, including escorting people to resident suites and other areas when needed, and performs other duties as assigned.

Requirements

Demonstrate the company’s core values: Love, Kindness, Honesty, Goodness, Fairness, and Respect.
Be friendly, courteous, patient, and understanding, and work well with staff, residents, and families.
Meet deadlines and organize and prioritize the workload.
Be knowledgeable about resident rights, confidentiality, interacting with the public and answering questions, the employee handbook, and census.
High school education or equivalent preferred, but not required.

Nice To Haves

At least one year of front desk or reception-related experience is preferred.
High school education or equivalent is preferred.

Responsibilities

Greet visitors and family members and provide requested non-confidential information.
Answer the telephone promptly using the appropriate community greeting, provide information, and take messages as required.
Sort mail and distribute it to the appropriate departments.
Type and file correspondence and other information as needed.
Adhere to and interpret residents’ rights and personnel policies.
Use computers, calculators, copy machines, postage machines, telephone systems, intercommunication systems, and other office equipment.
Show concern and compassion for residents and families.
Escort people to residents’ suites and other areas when necessary.
Perform other duties as assigned.