Concierge, Lodge Kohler

Kohler Co.•Green Bay, WI

5d•Onsite

About The Position

Join our guest services team, the heartbeat of our business and the warmth our guests remember long after their stay. As the Concierge for Lodge Kohler, you will be responsible for making reservations for future or in-house guests, providing guests with daily hotel tours, and maintaining a working knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions. You will also provide brochures for area attractions and provide directions and maps, including walking trails, City map, or state maps, and inform guests of weather or road conditions. Additionally, you will notify guests of reservations or required information, inform room service of amenity deliveries, and inform other shifts of daily activities through the use of the concierge logbook or notes. You will also inform your supervisor of any problems or unusual circumstances, notify dispatch for village transportation for hotel guests, reserve and rent Avis Rental vehicles, and provide information and make reservations on alternative transportation, including H.L transport, Airport Connection, Imperial Limo, etc.

Requirements

Must be 18 years or older to apply
Prior Customer Service experience in the Hospitality Industry preferred
The candidate’s schedule must be flexible
They must have good communication skill and be knowledgeable of all areas of Green Bay and surrounding areas
Previous concierge experience at a hospitality property is preferred
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

Making reservations for future or in-house guests.
Providing guests with daily hotel tours.
Maintaining a working knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions. Rooms and the different categories.
Maintaining a working knowledge of area attractions and statewide information.
Providing brochures for area attractions and providing directions and maps, including walking trails, City map, or state maps. Also provide guest with weather or road conditions.
Notifying guests of reservations or required information.
Informing room service of amenity deliveries and fill out the necessary information.
Informing other shifts of daily activities through the use of the concierge logbook or notes.
Informing supervisor of any problems or unusual circumstances.
Notifying dispatch for village transportation for hotel guests.
Reserving and rent Avis Rental vehicles.
Providing information and make reservations on alternative transportation, including H.L transport, Airport Connection, Imperial Limo, etc.