Concierge - Solaris
About The Position
Concierge - Solaris Are you passionate about creating unforgettable experiences? Solaris Residences is looking for a Concierge to be the ultimate guide for our guests and owners. In this role, you’ll use your knowledge of the Vail Valley to craft personalized itineraries, make dining and activity reservations, and provide recommendations that enhance every stay. Your expertise in local services, events, transportation, and the Solaris property will help build strong relationships and elevate the guest experience to new heights. If you’re ready to share the best of Vail and make lasting memories, we’d love to hear from you!
Requirements
- High school diploma or equivalent is required.
- Strong English communication skills.
- Basic math and reasoning ability.
- Comfort using computers, phones, Microsoft Office, and Outlook.
- Genuinely enjoys taking care of people and creating thoughtful, high-touch experiences.
- Communicates with warmth and professionalism, whether helping an owner in person, coordinating details by phone, or responding to a guest by email.
- Organized, detail-oriented, and dependable, with the ability to manage reservations, pre-arrival plans, amenities, and multiple requests without losing track of the details.
- Resourceful problem-solvers who listen carefully, understand what guests are looking for, and know how to turn a request into a personalized Vail experience.
Nice To Haves
- Spanish-language skills are a significant plus.
Responsibilities
- Coordinate restaurant, transportation, activity, and other reservations while helping owners and guests plan and personalize their Vail Valley experience.
- Provide knowledgeable recommendations for dining, activities, and unique experiences throughout Vail and the surrounding area.
- Serve as a primary point of contact for owner and guest requests, providing responsive, personalized service before and throughout each stay.
- Welcome owners and guests upon arrival and departure, prepare rental guest welcome amenities, and help ensure a smooth, memorable experience.
- Assist with mail and packages and provide additional guest services and front office support as needed.
Benefits
- Ski-season perks
- $515 wellness benefit
- Free Town of Vail employee parking (Red Sandstone, Ford Park)
- Bi-annual homeowner pooled distributions for eligible full-time employees
- Extended off-season vacations
- Opportunities to grow through cross-training and career development within Solaris and East West Hospitality
- Health Insurance - Choose from three plans!
- Dental, Vision, & Voluntary Benefits
- Life Insurance
- Winter Incentive Program (Merchant pass or equivalent bonus; dependent on start date)
- 401(K) Plan with Discretionary Employer Match
- Paid Time Off & Paid Sick Time
- Career Development Trainings
- Discounted Gym Membership at The Athletic Club Westin
- Discounts at Eye Pieces & Venture Sports
- Corporate Discounts with Perk Spot
- Sabbatical Program
- $500 Referral Program
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
