Concierge

KW PROPERTY MANAGEMENT AND CONSULTING•Miami, FL

12d•Onsite

About The Position

Concierge professionals are responsible for anticipating the needs of residents and executing all requests in a timely fashion. They are instrumental in creating a luxury environment and executing five-star service, exceeding expectations in customer service. This role operates in a luxury, high-end community, which may be a high-rise building or homeowner association. The position will often be assisting guests in outside weather conditions throughout the day.

Requirements

High School Diploma. AA or BA strongly preferred.
Minimum 2 years experience working in the hospitality industry in similar role.
Knowledgeable with computers software programs commonly used in the industry.
Must have excellent communication skills; verbal and written to convey information and ideas clearly.
Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.
Communication Proficiency.
Customer/Client Focus.
Discretion.
Initiative.
Leadership.
Team member leads by example, consistently conveying a positive attitude, passion, excellent grooming standards and pride in your work.
Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.

Nice To Haves

AA or BA strongly preferred.

Responsibilities

Greet guests in a friendly and courteous manner.
Assist front office manager with training new team members.
Ensure customer needs are met: provide directions, suggest and make reservations for restaurants, including travel. Arrange for special requests for residents upon their request to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the resident’s needs.
Coordinate special events or special projects as assigned.
Provide information on the geographical area. Suggest site-seeing locations and arrange tours.
Conduct all concierge services for the association as an ambassador with integrity and in a professional manner at all times.
Respect all residents’ privacy, information, perspective, priorities, times, and resources.
Establish relationships with local merchants and service providers.
Maintain a warm and friendly demeanor at all times.
Communicate with residents and guests concerns to management promptly.
Arrange for move-ins and move-outs once Management has approved.
Receive all lost and found items; keep a log of lost and found items.
Maintain a log for all incoming and outgoing packages, call resident and maintain records of all packages.
Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.
Prepare weekly activity reports as required and submit to management.
Review calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets and hours of operation daily in order to answer questions intelligently and to help direct members.
Monitor fire alarm panel.
Deliver packages to residents.
Maintain communication with security personnel.