Concierge, Night Shift - Part Time Benefits Eligible - Mineola

NYU Langone Health • Mineola, NY

12d • Onsite

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary: We have an exciting opportunity to join our team as a Concierge, Night Shift - Part Time Benefits Eligible - Mineola. In this role, the successful candidate is responsible for creating a welcoming first impression and enhance the patient and family experience. Proactively interacts with patients, families, visitors and staff to ensure a positive first impression, that all interactions are helpful and needs are taken care of in a prompt and professional manner. Responsible for providing personalized service in accordance with the standards of the Hospital. Serves as a primary resource for patients, families and visitors seeking information, and acts as a liaison between visitors and other departments in an effort to provide exceptional customer service. Serves as a guide for patients, families and visitors, facilitates information and wayfinding request and anticipate their needs.

Requirements

• High School or GED.
• 1 - 2 years Customer Service/Hospitality Position (Hospital,Hotel, Retail, Customer Experience).
• Excellent communication (both oral and written), interpersonal, and organization skills.
• Good computer skills (Microsoft Office Word, Excel).
• Strong customer service andHospitality skills.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• Bachelor's Degree In any field.
• 3 - 5 years Customer Service/Hospitality Position (Hospital,Hotel, Retail, Customer Experience).
• Electronic Medical Record Experience.

Responsibilities

• Performs other duties as assigned
• Provides a warm and friendly greeting to patients, families and visitors upon arrival and departure.
• Provides wayfinding services for patients and visitors using maps and other tools to various hospital locations.
• Assures the customer is directed to the appropriate department without exception.
• Answers questions on the spot at lobby desk and responds to requests in a professional manner using exceptional customer service skills.
• Answers incoming phone calls with NYU Winthrop greeting, determines purpose of the call and transfer to the appropriate area or department.
• Informs patients, families and visitors of hospital and community services as well as amenities that are available and initiates and delivers service recovery when necessary.
• Anticipates the customer s needs and concerns, answers their questions and takes appropriate action.
• Follows up with customer concerns and assists in resolution of issues in a timely manner, collaborating with Patient Relations Department.
• Collaborates with all staff and departments and provides exceptional customer service to internal and external customers.
• Escalates questions and provides timely resolution to patients and families.
• Assists in maintaining lobby appearance and individual work area.

Benefits

• financial security benefits
• a generous time-off program
• employee resources groups for peer support
• holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED