Concierge (Luxury Rental)
About The Position
Related’s Luxury Building, Fifteen Fifty in San Francisco, is seeking a Concierge to join our team. This role involves being a welcoming ambassador, a problem-solver for residents, ensuring safety, fostering community, and maintaining effective communication through shift changes. The ideal candidate will have prior experience in hospitality, property management, or customer service, with a passion for creating positive experiences and exceptional communication skills. Flexibility in scheduling, including non-traditional hours, evenings, and weekends, is required. The company, Related Management Company (RMC), is a premier owner/operator of real estate committed to exceptional service, innovative design, and thriving communities, with a focus on sustainability and inclusivity.
Requirements
- 2 years prior experience in hospitality, property management or customer service.
- Exceptional communication and interpersonal skills to build rapport with residents and foster a sense of community.
- Resourceful and possess problem-solving abilities to handle any reasonable request or challenge.
- Ability to multitask and remain composed in a fast-paced environment.
- Readiness to execute on tasks with a combination of hard work, grit, and perseverance.
- Flexible schedule and ability to work non-traditional hours, including evenings and weekends.
- Commitment to always doing the right thing.
- Champion belonging and empower people to be their best selves at work and at home.
Nice To Haves
- A contagious passion for creating happiness and spreading joy.
Responsibilities
- Greet residents and visitors with a friendly smile and genuine warmth.
- Serve as the go-to person for residents needing assistance or having requests, coordinating maintenance, repairs, reservations, and deliveries.
- Monitor security systems, conduct regular patrols, and respond promptly to emergencies or concerns.
- Foster a sense of community by creating opportunities for residents to connect and engage.
- Maintain accurate and complete shift notes and “pass-on” logs for effective communication during shift changes.
Benefits
- 19+ days of paid time off
- Customizable total rewards package
- Medical options
- Vision options
- Dental options
- Life insurance
- Employee Assistance Program
- 401(k)
- FSA & HSA
- Employer-paid life and AD&D insurance
- Paid leave & disability programs
- Mental health resources (e.g., counseling)
- Fertility benefits (e.g., surrogacy, adoption assistance)
- Paid time off to volunteer
- Charitable donation matching
- Learning & training programs
- Tuition & certification reimbursement
- Internal advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
