Patient Concierge (Luxury Aesthetics | High-Performance Role)

Look Lab Med Spa•Clayton, MO

10d•Onsite

About The Position

Look Lab Med Spa is a rapidly growing, multi-state med spa with a clear vision to become a household name in the world of aesthetics. In just three years, we’ve expanded to 6 locations across 4 states and built a team of 50+ employees, and we’re just getting started. We’re in a high-growth phase and are looking for driven, high-performing individuals who want to grow with us. We promote heavily from within and are committed to developing future leaders across every level of the organization. Look Lab is known for delivering elevated, natural results and a luxury-level patient experience. Our team operates with precision, intention, and a commitment to excellence in every detail. We are seeking a high-performing Patient Concierge who is equal parts hospitality expert, sales professional, and operational powerhouse. This is a revenue-driving, experience-defining position that directly impacts the success of the clinic.

Requirements

Experience in luxury hospitality, sales, or customer service preferred
Strong organizational and multitasking ability
Comfortable with technology, scheduling systems, and social media
Professional presence and communication skills
High School Diploma Required

Nice To Haves

Some College Preferred

Responsibilities

Drive revenue through rebooking, memberships, and skincare recommendations
Maximize provider schedules by ensuring patients are booked correctly and consistently
Create a luxury, personalized experience from arrival to checkout
Confidently guide patient decisions while maintaining warmth and professionalism
Support clinic flow by anticipating needs, staying ahead, and keeping the day organized
Follow up with patients and leads to maintain momentum and retention
Capture content (photos/videos) that aligns with our brand aesthetic
Operate with extreme attention to detail in scheduling, invoicing, and patient records