Concierge

Four Seasons Hotels and Resorts • Vail, CO

22d • Onsite

About The Position

The Concierge is a central part of the Front Office Team whose main objective is to ensure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. They must know what activities are available in the area (theatre, sports, special events, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

Requirements

• Minimum 1-2 years of experience in a similar role, in a luxury hotel setting preferred.
• Requires the ability to multi-task on several items at once.
• Working knowledge of computer systems, hotel operating systems and experience with Microsoft Suite, OPERA/Concierge Smart preferred.
• Knowledge of Vail and the surrounding communities.
• Good communication skills are a necessity.
• Fluency in English is required for this location.
• Applicants must have current work authorization in the in the United States.

Nice To Haves

• Ability to speak Spanish a plus.

Responsibilities

• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolving customer complaints.
• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events and directions.
• They will respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• This position is also responsible for processing packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• The Concierge may be responsible for assisting with Front Office or Bell Stand duties as needed.
• Ensures standards are being met, guest satisfaction is high and responds to all guest requests in an accurate and timely manner

Benefits

• Wage is $27.78 per hour + Commissions
• Winter Season Lifestyle Benefit
• Merchant Pass Available
• 401k participation with company matching program
• Competitive Benefits: Medical, Dental and Life Insurance
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Employee Cafeteria available for meals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed