Concierge

Lifespace Communities•Tyler, TX

1d•Onsite

About The Position

Lifespace Communities is seeking a Concierge to join their Customer Service team at Meadow Lake. This role involves providing exceptional service to residents, guests, and team members, acting as a central point of contact for information and assistance. The Concierge will manage visitor access, handle communications, distribute mail, offer local recommendations and personal services, assist residents with forms and reservations, and ensure the security and proper functioning of the concierge desk. This position requires adherence to community procedures, HIPAA regulations, and safety protocols.

Requirements

High school diploma or equivalent required.
Customer service experience required.
A willingness to learn.

Nice To Haves

Hospitality or customer service experience preferred.

Responsibilities

Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency.
Ensure visitors sign in; validate nature of their visit and notify resident or team member of the visitor.
Answer phones and other communication devices promptly and transfer messages to the appropriate party.
Clearly communicate emergency information (fire, severe weather, missing person) to residents, guests and team members using community procedure.
Receive and ensure distribution of mail and other deliveries to the appropriate residents or department.
Be knowledgeable of local current attractions or events and offer recommendations and personal services that may include, but not limited to, restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning, etc., for residents and visiting guests.
Remind residents of scheduled reservations and other events.
Assist residents with sign-up sheets and filling out community forms such as regular community bus routes, special transportation requests as provided at each community and room set ups for gatherings.
Responsible for accepting reservations for use of rooms and for guest rooms per Community procedure.
Open and close the concierge desk and properly secure all files, keys and equipment.
Receive inquiries and release information in accordance with established policies and procedures.
Comply with HIPAA regulations surrounding handling and communication of medical and financial information.
Ensure guests/visitors abide by existing rules and refuse move-in to persons, as directed.
Call Safety and Security Officer when assistance is needed.
In absence of safety and security team, direct vendors and emergency vehicle drivers as needed.