Concierge - Carraway Village

Northwood Ravin•Chapel Hill, NC

11d•Onsite

About The Position

Concierge - Carraway Village Job DetailsJob Location: Carraway Village - Apartment Community - Chapel Hill, NC 27516Position Type: Full TimeProperty Website: Carraway Village Behind Every Exceptional Community Is a Team That Runs It Flawlessly At Northwood Ravin, we’re known for creating some of the most distinctive luxury apartment communities in the Southeast. That same level of care and precision extends beyond what residents see, it’s embedded in how we operate every day. We’re looking for a Concierge who takes pride in delivering a polished, high-touch resident experience and creating a welcoming, service-driven environment at every interaction. The OpportunityIn this role, you will serve as the first point of contact for residents and guests, delivering elevated experiences through attentive service, strong communication and a consistent presence in the community. Key areas of focus include: Manage concierge desk operations, including packages and guest access, with accuracy and discretion Act as a central point of coordination between residents and onsite teams to ensure seamless service execution Maintain visibility in the lobby, balancing hospitality presence with awareness of building activity Create a consistent, polished experience by recognizing residents and anticipating their needs. Handle resident requests with judgement and follow-through, ensuring issues are resolved without escalation. This is a role for someone who is naturally service-driven, builds rapport naturally, and understands that their presence sets the tone for how the community feels day to day.

Requirements

Solid foundation in hospitality, customer service, luxury retail, or service environments with elevated standards
Thoughtful, detail-oriented approach
Communicate clearly
Take ownership of your work
Dependable
Collaborative
Take pride in delivering high-quality results
Representing the Northwood Ravin brand with pride

Responsibilities

Manage concierge desk operations, including packages and guest access, with accuracy and discretion
Act as a central point of coordination between residents and onsite teams to ensure seamless service execution
Maintain visibility in the lobby, balancing hospitality presence with awareness of building activity
Create a consistent, polished experience by recognizing residents and anticipating their needs
Handle resident requests with judgement and follow-through, ensuring issues are resolved without escalation

Benefits

Competitive compensation
Personal development
Housing opportunities within our communities
Elevated benefits experience designed to promote well-being, financial stability, and life beyond work
Retirement planning with company match
Generous paid time off
Dedicated time to give back through volunteer initiatives
Expanded time off (evolves over time)
Enhanced retirement contributions (evolves over time)
Reduced benefit costs (evolves over time)
Meaningful recognition at key milestones