Concierge - Previous experience preferred

KW Property Management Careers•Miami Beach, FL

About The Position

The Concierge works in the Concierge Office alongside the Chief Concierge, with a specialized focus on lifestyle programming. The role plans and executes activities, events, and parties, and stays informed about local Miami Beach and greater Miami events and dining. The Concierge works with residents and on-site staff to provide a superior social experience for the community, combining lifestyle programming and concierge services to support a luxurious, vibrant, and engaging residential community.

Requirements

At least 3 years of experience in a related position, including 1 year in a social or recreational program.
Knowledge of computer software programs, including MS Office Suite.
Strong interpersonal, customer service, planning, and organizational skills.
Problem-solving and analysis skills, leadership, and teamwork orientation.
Oral and written communication proficiency.
Ability to multitask and set and manage priorities.
Creative, caring, and able to work under high-pressure situations.
Ability to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing up to 30 pounds.
Manual dexterity, auditory and visual skills, and ability to follow written and oral instructions.

Nice To Haves

Previous concierge experience.
Bachelor’s degree.
Bilingual Spanish may be required in some communities.

Responsibilities

Schedule and organize activities, meetings, special events, and property lifestyle programs.
Assist with event planning by arranging entertainment, caterers, decorations, and other requirements.
Keep events within approved budgets and ensure they meet property standards.
Encourage resident involvement in activities and special events; answer questions, consider ideas, and respond to social activity needs.
Proactively identify and propose solutions to problems and anticipate residents’ needs.
Network with local organizations to promote the community and establish relationships with local merchants and service providers.
Greet guests courteously; provide directions and restaurant suggestions; and arrange special requests for residents.
Provide concierge services with integrity and professionalism.
Maintain reservation calendars and registration lists for activities, classes, and events; coordinate and track important dates and meetings.
Assist with producing minutes for Committee and Board Meetings.
Create and coordinate monthly newsletters and update website information.
Travel locally as needed to purchase or rent equipment and attend meetings or training sessions.