Concierge - Previous experience preferred

KW PROPERTY MANAGEMENT AND CONSULTING•Miami Beach, FL

About The Position

The Concierge works in the Concierge Office alongside the Chief Concierge, with a specialized focus on lifestyle programming. The role plans and executes activities, events, and parties, while staying informed about the local Miami Beach and greater Miami event and dining scene. The Concierge helps provide a superior social experience for the community by working closely with residents and on-site staff. This role combines Lifestyle Director and Concierge responsibilities to support a seamless, luxurious resident experience and a vibrant, engaging community atmosphere. It is a full-time, non-exempt position with a flexible schedule that may include early mornings, late nights, and weekends. Minimal local travel is required for purchasing or renting equipment and attending meetings or training sessions.

Requirements

Minimum 3 years of experience in a related position, including 1 year in a social or recreational program.
Knowledge of computer software programs, including the MS Office Suite.
Strong interpersonal, customer service, planning, and organizational skills.
Problem-solving and analysis skills, leadership, and teamwork orientation.
Oral and written communication proficiency.
Ability to multitask and set and manage priorities.
Creativity, care, and ability to work in high-pressure situations.
Ability to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing up to 30 pounds.
Manual dexterity, auditory and visual skills, and ability to follow written and oral instructions.

Nice To Haves

Bachelor’s degree preferred.
Bilingual Spanish may be required in some communities.

Responsibilities

Schedule and organize activities, meetings, special events, and property lifestyle programs.
Assist with event planning by acquiring entertainment, caterers, decorations, and other necessary items or services.
Ensure events remain within the approved budget and meet property standards.
Encourage resident involvement in activities and special events.
Respond to residents’ questions, ideas, and social activity needs; proactively identify needs and develop solutions to problems.
Network with local organizations to promote the community and establish relationships with local merchants and service providers.
Greet guests courteously and provide directions, restaurant suggestions, and assistance with residents’ special requests.
Provide concierge services with integrity and professionalism.
Maintain reservation calendars and registration lists for activities, classes, and events.
Coordinate and track important dates and meetings.
Assist with producing minutes for Committee and Board Meetings.
Create and coordinate monthly newsletters and update website information.