CONCIERGE - Full-Time Flexible

Parc Communities LLC•Bryan, TX

8d•$0 - $14•Onsite

About The Position

The Concierge is the initial contact and first impression at the community and has responsibility for assisting residents as needed with the property. The Concierge is a goodwill ambassador and must always present a cheerful, helpful attitude in his/her work with the public. The Concierge is responsible for greeting potential residents, families and visitors, managing both external and incoming calls and taking and communicating messages. The Concierge has the knowledge to respond to community inquiries in a friendly and professional manner.

Requirements

Strong computer skills to include Microsoft Office
Excellent interpersonal, communication and customer service skills
Exceptional ability to organize, prioritize and multi-task in an extremely dynamic environment
Effective problem-solving skills and strong desire to help those who have questions and problems
Ability to interact and build relationships with older adults
Ability to convey a positive and professional image to residents, family members, visitors, and co-workers
Knowledge of fire, safety, and infection control procedures
Establish and maintain constructive working relationships with co-workers, residents, families, and visitors.
Maintain confidentiality of verbal and written information pertaining to residents and community operations.
Uses discretion when dealing with sensitive and confidential information
Ability to execute under pressure
Promote Parc Communities in a positive way
Employees will always work to the standards defined in the Parc 20 Basics, The Four Steps of Service, and the Parc Communities Credo
Residents always come first, and their needs will be met unless there is a conflict with the needs of others or the organization as a whole
Neat appearance, adherence to dress code and good personal hygiene is expected

Nice To Haves

Adaptability- able to change tasks quickly as business needs dictate

Responsibilities

Staff the front desk, answer multi-lines telephone, responding to calls for assistance by residents, prospects and the general public and dealing as needed with various activities for the good of the residents.
Assist in providing and coordinating services to residents, families, and guests including activities calls for trips
Monitoring quality assurance in common areas such as public restrooms, game rooms, library, lobby, media room, laundry rooms, dining rooms, and other community areas
Monitor emergency call system and fire panel
Ensure safety of the residents and property by monitoring surveillance cameras, door alarms, life-safety systems, building alarms and investigating any unusual activity
Complete daily check-in procedure
Inform supervisor of any resident issues or concerns
Assist residents and staff in solving problems
Create and maintain an environment for residents, families, and guests that is customer friendly. Must respect and value the uniqueness of each individual
Greet visitors in a friendly, courteous, and professional manner
Support and assist the resident-centered activity programs
Track and record data that is reflected on resident accounts (i.e., additional services, meals, etc.) Double check dates and amounts; make sure to turn in all ancillary slips and spreadsheets on the 25th of each month
Night Shift responsible for security check of all door entrances, sorting and delivering daily newspaper orders, maintaining the lobby area when needed by sweeping and mopping