Full-Time Concierge
About The Position
At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand, you’re more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations. Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Full-Time Concierge. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.
Requirements
- High School diploma or equivalent plus one year experience as a concierge or related discipline, or equivalent combination of education and experience.
- Must speak fluent English.
Nice To Haves
- Some College and knowledge of locale preferred.
- Other languages preferred.
Responsibilities
- Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests.
- Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations and obtain/issue tickets where applicable.
- Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc.
- Respond appropriately to guest concerns or complaints in a timely manner.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand.
- Promote team work and quality service through daily communications and coordination with other departments.
- Be aware and prepare for all in-house group meetings and VIP arrivals.
- Perform other duties as assigned such as assisting the bell stand, providing luggage, and assistance, etc.
Benefits
- Highly competitive salary and benefits package
- Tailored support for career development
- Opportunities within a successful, global hospitality company with over 4800 hotels in over 100 countries
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
