Concierge - Aman New York

Aman • New York, NY

20h • Onsite

About The Position

The Concierge will assist guests with a wide scope of services and will also act as a liaison between the guest and other departments within the hotel. This position has an hourly compensation rate of $38.95 per hour.

Requirements

• At least two years working as a hotel concierge at a related luxury hotel experience.
• Be a member of the New York City Association of Hotel Concierges.
• Must be able to read and write in English to facilitate the communication process.
• Knowledge of local attractions, restaurants, and transportation options.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong problem-solving abilities and a proactive approach to guest service.
• Must be able to stand for extended periods during daily operations.

Nice To Haves

• Be a member of Les Clefs dÓr USA (preferred).

Responsibilities

• Assist guests with requests including restaurant reservations, theater tickets, and limousine arrangements.
• Provide accurate directions and local recommendations.
• Respond to guest inquiries via desk, phone, text, or email.
• Ensure timely and professional handling of guest confirmations, packages, flowers, and mail.
• Maintain an accurate and high-quality database of guest profiles and preferences.
• Ensure all guest interactions are properly documented to support personalized service.
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.
• Follow up and follow through Ambassador of Aman New York in providing genuine care to guests and team members.
• Well-rounded hospitality professionals following the Aman New York pillars and values.
• Performs all Concierge assigned functions, preparing, and executing an ideal Aman New York Journey to guests.
• Liaison between departments.

Benefits

• Competitive benefits including exciting international career opportunities in a company that is expanding rapidly.
• Comprehensive and generously-subsidized health benefits program
• Safe Harbor 401K Plan
• Complimentary Stays at other Aman properties
• Discounts at Aman New York restaurants and Aman Retail online store
• Wellness events throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed