Concierge - Aman New York

AmanNew York, NY
Onsite

About The Position

The Concierge will assist guests with a wide scope of services and will also act as a liaison between the guest and other departments within the hotel. This position has an hourly compensation rate of $38.95 per hour.

Requirements

  • At least two years working as a hotel concierge at a related luxury hotel experience.
  • Be a member of the New York City Association of Hotel Concierges.
  • Must be able to read and write in English to facilitate the communication process.
  • Knowledge of local attractions, restaurants, and transportation options.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Strong problem-solving abilities and a proactive approach to guest service.
  • Must be able to stand for extended periods during daily operations.

Nice To Haves

  • Be a member of Les Clefs dÓr USA (preferred).

Responsibilities

  • Assist guests with requests including restaurant reservations, theater tickets, and limousine arrangements.
  • Provide accurate directions and local recommendations.
  • Respond to guest inquiries via desk, phone, text, or email.
  • Ensure timely and professional handling of guest confirmations, packages, flowers, and mail.
  • Maintain an accurate and high-quality database of guest profiles and preferences.
  • Ensure all guest interactions are properly documented to support personalized service.
  • Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.
  • Follow up and follow through Ambassador of Aman New York in providing genuine care to guests and team members.
  • Well-rounded hospitality professionals following the Aman New York pillars and values.
  • Performs all Concierge assigned functions, preparing, and executing an ideal Aman New York Journey to guests.
  • Liaison between departments.

Benefits

  • Competitive benefits including exciting international career opportunities in a company that is expanding rapidly.
  • Comprehensive and generously-subsidized health benefits program
  • Safe Harbor 401K Plan
  • Complimentary Stays at other Aman properties
  • Discounts at Aman New York restaurants and Aman Retail online store
  • Wellness events throughout the year
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