Concierge - Luxury Residential (Overnight & Afternoon Shift)

Related•San Francisco, CA

9d•Onsite

About The Position

Concierge - Luxury Residential (Overnight & Afternoon Shift) Set the Tone. Be the Welcome. At Related Management, we know the front desk is more than just a desk—it’s the heartbeat of the building. As a Concierge, you’ll be the first impression for residents and guests, creating a calm, polished, and welcoming experience every day. If you’re organized, personable, and take pride in making things run smoothly, we’d love to have you on our team. Work Schedule: Saturday, 3:00PM - 11:30PM Sunday - Wednesday, 11:00PM - 7:30AM Days Off: Thursday and Friday

Requirements

Strong customer service or hospitality experience
Polished communication and a professional, composed demeanor
Basic comfort with digital tools (e.g., delivery logs, CRMs)
Ability to lift up to 50 lbs and remain on your feet for long periods
High school diploma or equivalent required
Flexibility for weekend, evening, or holiday shifts as needed

Responsibilities

Greet residents and guests warmly and professionally
Announce visitors and manage deliveries with care
Keep the lobby area clean, calm, and welcoming
Support leasing tours and events with a polished front desk presence
Check lobby lighting, scent, music, and overall presentation throughout your shift
Monitor building cameras and visitor logs
Track vendor and contractor entries and exits
Respond calmly and appropriately to safety concerns
Receive and log packages using digital systems
Help manage package room and amenity reservations
Support accurate resident preferences and visitor tracking
Prepare elevators and common areas for scheduled move-ins or move-outs
Notify management of any unscheduled activity
Ensure transitions are smooth and welcoming
Welcome prospective residents and notify the leasing team
Provide brochures or contact info and maintain a helpful presence
Maintain bulletin boards, support community events, and share local recommendations
Remember resident preferences and deliver personalized service moments
Follow emergency protocols and respond calmly
Assist with in-the-moment service needs and escalate when necessary
Ensure follow-up on issues to confirm resident satisfaction
Keep the front desk organized and presentable
Join daily huddles and support team updates
Take on special assignments and model emotional intelligence