Overnight Concierge

Clearwater at Rancharrah•Reno, NV

2d•Onsite

About The Position

Clearwater at Rancharrah, a premier luxury senior living community in Reno, is seeking a full-time Concierge for the night shift. The Concierge serves as the initial point of contact, establishing a warm and welcoming atmosphere for all visitors. This role is crucial for greeting guests, managing phone calls, relaying messages, and providing exceptional customer service. Additionally, the Concierge handles administrative tasks supporting various departments and plays a vital role during community emergencies.

Requirements

High School Diploma or GED required
Background clearances as required by government regulations
Must meet health requirements, including TB

Nice To Haves

A minimum of one year of work experience in senior living, hospitality or in related field preferred
Current First Aid/CPR/BLS Certification a plus

Responsibilities

Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed
Answer, transferring, and delivering appropriate message calls while using a professional and courteous voice
Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor
Sort and distribute incoming mail
Accept and report resident’s special requests
Maintain communities lost and found system
Order and replenish administrative supplies as necessary
Support Executive Director and other departments in administrative functions as needed
Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
Ensure regulatory compliance and report any issues or concerns immediately
Comply with Clearwater Living standards/policies to encourage safe and efficient operations
Encourage teamwork through open communication with associates
Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
Represent the Clearwater Living principles and core values on a daily basis
Perform other duties and tasks as assigned or required