Overnight Concierge

Cleantech Service Group•Richmond, BC

4d•Onsite

About The Position

Join Our Team as Overnight Concierge! We are seeking a dependable and professional Overnight Concierge to our team. In this dynamic role, you will provide exceptional customer service, respond to client needs, and ensure smooth daily operations.

Requirements

Flexibility, availability, and the ability to address requests promptly.
Proven experience in hospitality, customer service, or related fields.
Ability to multitask and handle high-pressure situations.
Strong problem-solving and organizational skills.
Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.).

Nice To Haves

Proficiency in Chinese/Mandarin is a plus, but not mandatory.

Responsibilities

Assist residents with various needs, such as package handling, key management, and information inquiries.
Monitor and control access to the property, ensuring the safety and well being of residents.
Facilitate communication with service providers and contractors for maintenance or repairs within the property.
Organize and coordinate community events or gathering to foster a sense of community among residents.
Handle administrative tasks, such as managing reservation, maintaining records, and assisting with resident communications.
Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.
Report and coordinate minor maintenance issues and liaise with property management for resolution.
Act as a knowledge resource for residents regarding local services, amenities, and community policies.
Facilitate effective communication between residents, property management, and other relevant parties.