FT Concierge

Beacon Community Management Services • Atlanta, GA

7d • Onsite

About The Position

Beacon Community Management is seeking a Full-Time Concierge to join the team at a well-maintained mid-rise condominium in Atlanta's 30308 area. This 78-residence condominium is looking for a professional, personable, and service-oriented individual who will serve as the first point of contact for residents, guests, and vendors. The Concierge will play an important role in creating a welcoming, safe, and well-organized environment for residents while helping ensure the day-to-day operations of the building run smoothly. The ideal candidate understands that concierge service is about more than sitting behind a desk. This individual should take pride in knowing the residents, anticipating their needs, maintaining a professional presence, and providing exceptional customer service.

Requirements

• Previous experience in concierge, front desk, hospitality, luxury residential, hotel, property management, or customer service is preferred.
• Exceptional customer service and interpersonal skills.
• Professional appearance and demeanor.
• Strong verbal and written communication skills.
• Ability to remain calm, courteous, and professional when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to multitask while maintaining a high level of service.
• Comfortable using email, Microsoft Office, and basic computer systems.
• Ability to maintain confidentiality and exercise good judgment.
• Dependable, punctual, and reliable.
• Ability to work independently while remaining an engaged member of the building's management team.

Nice To Haves

• Experience in a luxury apartment, condominium, hotel, country club, private club, or other hospitality-focused environment is a plus.

Responsibilities

• Serve as the primary point of contact for residents, guests, visitors, and vendors entering the building.
• Greet residents and guests in a friendly, professional, and courteous manner.
• Maintain a visible and professional presence at the front desk and building entrance.
• Monitor and control access to the building in accordance with established community procedures.
• Assist residents and guests with general questions, directions, and building-related requests.
• Receive and coordinate deliveries, packages, and other items for residents.
• Maintain accurate logs of visitors, vendors, deliveries, and other building activity as required.
• Notify residents of guests, deliveries, service providers, and other arrivals.
• Coordinate access for vendors, contractors, movers, and other authorized personnel.
• Assist residents with move-in and move-out procedures and building requirements.
• Monitor common areas and report maintenance, safety, or security concerns to the appropriate party.
• Communicate building maintenance issues and resident concerns to Beacon Community Management and/or the appropriate building representative.
• Assist with amenity reservations, access, and general resident requests as needed.
• Help maintain a clean, organized, and welcoming front-desk environment.
• Handle resident concerns professionally and escalate issues when appropriate.
• Maintain confidentiality and discretion when handling resident information and building matters.
• Develop positive relationships with residents and become familiar with the needs and expectations of the community.
• Assist with emergency situations by following established building procedures and contacting the appropriate emergency personnel when necessary.
• Maintain professional communication with Beacon Community Management, association leadership, vendors, contractors, and residents.
• Perform other building and concierge-related duties as assigned.

Benefits

• Full-time opportunity with an established community management organization.
• Work within a well-maintained 78-residence condominium community.
• Opportunity to build meaningful relationships with residents.
• Professional and resident-focused work environment.
• Be part of a team dedicated to providing exceptional community management and service.
• Opportunity for continued growth within Beacon Community Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed